Returns/ Exchanges
If you are not 100% satisfied with your purchase, simply send it back within 30 days of receiving your part and we will refund the full cost of the item minus shipping costs. Genuine Liftgate Parts will accept returned items that are new, unaltered, and free of damage.
To complete your return, we require a receipt or proof of purchase, included in all return packages. All returns must have an RMA number. To request your RMA number, please contact returns@genuineliftgateparts.com or call (610) 557-8207. Your original packing list and a return shipping label will be emailed to you with your RMA number and instructions on returning your item(s). Your RMA number should be clearly marked on the outside of the return box.
Please return all parts to:
Genuine Liftgate Parts
83 Bus Brown Dr
Woodbine, IA 51579
There are certain situations where only partial refunds are granted and must be approved by a Genuine Liftgate Parts associate:
● Parts returned with obvious signs of use.
● Any item returned not in its original condition, or with damaged or missing parts (reasons not due to a manufacturing or shipping error)
● Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you a confirmation email notifying you of the approval or rejection of your refund.
If you are approved, your full or partial refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refunds on shipping costs will only be approved for items that are defective due to a manufacturing error, or if the incorrect item was shipped to you by Genuine Liftgate Parts. You may return such an item for a refund or a replacement.
If you have not received your refund yet, first check with your banking institution to verify the refund has not been processed.
If you paid with a credit/debit card and payment has not been posted to your credit card/bank account, first contact your bank/credit card institution. It may take several days before your refund is officially posted. Each banking institution has a unique time frame for funds to be available in your account, so please contact them to inquire about pending refunds on your account.
If you have completed the steps above and you still have not received your refund, please contact us at ar@genuineliftgateparts.com.
Exchanges
We only replace items if they are defective, damaged, or the incorrect item was shipped. If you need to exchange it for the same item, send us an email at orders@genuineliftgateparts.com to begin the exchange process and send your item to:
Genuine Liftgate Parts
83 Bus Brown Drive
Woodbine, IA 51579
United States
If you mail your item(s) back without contacting us, your exchange or return may be invalid.
The exchange process is designed to protect both buyers and sellers. If we decide that a customer is misusing returns and exchanges on our site, they may be subject to a range of actions, including limits on buying and return privileges and/or account suspension.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless the product is deemed defective due to an error in manufacturing or if the incorrect item was shipped.
We advise using a trackable shipping service to return items, and if the value of the part(s) is more than $75 we recommend purchasing shipping insurance. We do not guarantee that we will receive your returned item and it is the customer’s sole responsibility to make sure the item is received by Genuine Liftgate Parts.
If you have any questions regarding our return and refund policies, please feel free to email us at info@genuineliftgateparts.com or call (610) 557-8201