Terms & Conditions
Prices shown online are kept as current as possible. Pricing is subject to change at any time due to adjustments and increases without notice. Pricing refunds will not be issued for parts bought previously no matter the time frame.
It is highly recommended that any repair, part replacement, or part installation is performed by an authorized liftgate dealership. Improper, incomplete, or negligent installation may result in injury or death. To find Tommy Gate or Anteo dealerships in your area, please visit www.tommygate.com or usa.anteo.com.
Genuine Liftgate Parts will automatically charge and withhold the applicable sales tax for all orders unless a sales tax exemption/resale certificate is on file and you can be set up as a Distributor/Dealer in our system. To set up an account that reflects your company’s tax exemption/resale certificate at the time of purchase please contact us at firstname.lastname@example.org to set up your Wholesale Account.
Tax may be collected on some orders drop-shipped directly from Anteo/Italy. Tax will be collected at the time of the order but may be requested afterward if the order is placed online by the end customer. A wholesale form for the customer's state can be provided in applicable situations to remove the tax charge.
Special Order Parts
If you do not see the part you are looking for on the website, please contact us at email@example.com. We may still be able to help.
A 20% restocking fee will be charged for any special-order part that is approved for return to Genuine Liftgate Parts. For an RMA approval, please contact firstname.lastname@example.org.
All parts will be shipped via UPS. A physical address is required for all shipments. Next Day Air orders received before 2:00 PM CST will ship out the same day, provided the products ordered are in stock. Orders received after 2:00 PM CST will ship out the next business day.
Orders shipped outside of the US may be subject to import taxes, customs duties, and fees based on the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance are the responsibility of the customer; we have no control over these charges and cannot predict final customs cost.
When your order is shipped directly from Genuine Liftgate Parts you will receive an email with your shipment’s tracking number (For drop shipments please allow 1-2 business days). Genuine Liftgate Parts has no control over the shipment once it has left the facility. These tracking numbers let us, and you, know when your package was delivered. If the number indicates that a delivery was made, and your package is missing, please notify Genuine Liftgate Parts within 7 days of the delivery date so we can file a claim on your behalf.
The most important thing to keep in mind when ordering, is our stock balances fluctuate throughout the day with sales demand and stock that we receive in Genuine Liftgate Parts’ warehouse. Items are constantly being sold and our stock is constantly being replenished. Although we do our best to keep our availability online up to date, our website may allow you to place an item in your cart and purchase it. During the processing of the order, if the part is out of stock, you will be notified by Customer Service that it is no longer in stock and the item will then ship to you as soon as the part is back in stock and available for shipment.